INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we take great care to ensure that the product you receive matches the image displayed. All photos are professionally taken to accurately represent the item's design, color, and features. However, slight variations in color may occur due to differences in screen settings or lighting conditions. If you have any concerns or need further clarification, our customer support team is always here to assist you.

Where can I view my sales receipt?

You can view your sales receipt in two ways:

  1. An email confirmation is automatically sent to the email address you provided at the time of purchase. This email includes all the details of your order.
  2. If you register an account on our website using the same email address, you can log in to your account and find your sales receipt under the 'My Account' section.

If you need further assistance, feel free to reach out to our customer support team.

How can I return an item?

If you need to return an item due to damage or it being unusable, please contact our customer service team. We’ll guide you through the refund process and arrange for the return. Please note that returns are only accepted for items that are genuinely damaged or defective. Our team is dedicated to ensuring a smooth and hassle-free experience for you.

Will you restock items indicated as “out of stock?”

We strive to restock popular items as quickly as possible. If an item is marked as 'out of stock,' it may be in the process of being replenished. We recommend checking back regularly or signing up for notifications on the product page, if available. If you have specific questions about a product, our customer service team is happy to assist you.

Where can I check the shipment status of my order?

You can track your shipment in two ways:

  1. Once your order has been shipped, you will receive a confirmation email with a tracking link and details. Simply click on the link to view the status of your shipment.
  2. If you have registered an account on our website, you can log in, go to the 'My Account' section, and find tracking information under 'Order History.'

If you encounter any issues or need further assistance, our customer service team is always here to help.

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